Services
Today it takes more than just reactive support—it requires a strategic, proactive approach to Customer Success. My services are designed to help you build a Customer Success engine that drives retention, maximizes revenue, and turns your customers into long-term advocates.
Whether you’re looking to build a scalable CS strategy, optimize your tech stack, or stop churn in its tracks, I’ve got the tools and expertise to help you get there. Each service is tailored to your unique needs, so you can deliver exceptional experiences at every customer touchpoint.
Ready to level up your Customer Success game? Explore my offerings below.
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Customer Success Strategy Design
You can’t leave Customer Success to chance. I’ll work with you to build a scalable, data-driven CS strategy that aligns with your business goals, reduces churn, and maximizes customer lifetime value.
Ready to turn your Customer Success function into a revenue driver?
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Onboarding and Adoption Optimization
Time-to-Value is everything. I’ll streamline your onboarding process and design strategies that accelerate product adoption so your customers get to value faster—and stick around longer.
Ready to shorten your onboarding time?
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Customer Lifecycle Management & Journey Mapping
A successful customer journey doesn’t happen by accident. I’ll help you design a seamless, strategic customer lifecycle that keeps customers engaged from onboarding to advocacy.
Let’s make sure every touchpoint delivers value.
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Churn Analysis & Mitigation
Churn is a symptom, not a cause. I’ll deep-dive into your churn data, uncover the root issues, and give you proven strategies to retain more customers.
It’s time to stop guessing and start retaining.
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Data-Driven Customer Health Scoring
Don’t wait until churn sneaks up on you. With a custom health scoring system, you’ll know exactly where your customers stand, so you can take action before it’s too late.
Ready to go from reactive to proactive?
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CS Tech Stack & Tooling Advisory
Your Customer Success tools should work for you, not slow you down. I’ll help you build a powerful, integrated tech stack that automates the heavy lifting, tracks key metrics, and scales with your business.
Let’s find the right tools for the job.
Pricing
I believe in delivering high-impact results without the fluff, and that’s reflected in my pricing. Whether you need a one-off project or ongoing advisory, I’ve got a pricing model that works for you.
1. Project-Based Model
Perfect for: Companies looking for targeted solutions or one-time consulting projects, such as a full Customer Success strategy revamp, tool implementation, or onboarding redesign.
With project-based pricing, you get a fixed cost upfront, so there are no surprises. You’ll know exactly what’s included, from discovery and strategy development to implementation and training.
2. Retainer Model
Perfect for: Companies looking for ongoing advisory and support to continuously optimize their Customer Success operations. This option gives you long-term, dedicated access to me without the full-time commitment.
With a retainer model, you get monthly access to my expertise, with a flexible number of consulting hours each month. This is ideal for continuous improvements, strategy evolution, or regular team training sessions.
3. Hybrid Model
Perfect for: Businesses that need an initial project followed by continued, lighter-touch advisory. This model starts with a one-time project, followed by a reduced monthly retainer for ongoing support and adjustments.
With the hybrid model, I’ll execute a full project—such as setting up a customer health scoring system or revamping your CS tech stack—and then provide ongoing advisory at a lower monthly rate to ensure everything runs smoothly and evolves with your business